Warranty Policy

Last updated: 25/11/2025

At RehKittz, we design products built for performance, durability and long-term use. This Warranty Policy explains the coverage, limitations and claims process for products purchased through rehkittz.co.uk or our authorised retailers.

This policy applies to all RehKittz lighting products, bike accessories, security locks and related items.

1. Warranty Coverage

RehKittz products include a limited warranty against manufacturing defects in materials or workmanship.

Warranty duration:

  • Lighting products (LED torches, bike lights): 12 months
  • Security locks: 12 months
  • Accessories (batteries, straps, mounts): 6 months

Warranty begins from the original date of delivery.

2. What the Warranty Covers

This warranty covers:

Manufacturing defects
Hardware faults not caused by misuse
Internal electronic failures
LED or chipset malfunctions
Structural issues such as crack or breakage from normal use

If a defect is confirmed, RehKittz may provide:

A replacement of the same item
A replacement of equivalent value (if item unavailable)
A repair where applicable

3. What the Warranty Does Not Cover

The warranty does not cover damage caused by:

Improper or unsafe use
Accidental drops, impact damage or crushing
Water exposure beyond the product’s rated resistance
Normal wear and tear
Unauthorised repairs or modifications
Use of third-party batteries or chargers
Misuse, negligence or incorrect handling

Consumables such as rechargeable batteries may naturally degrade over time. This is not considered a defect.

4. Proof of Purchase

To submit a warranty claim, you must provide:

  • Order number
  • Proof of purchase (receipt, invoice or confirmation email)
  • Photos or video clearly showing the issue
  • Product name and description of the problem

We are unable to process claims without proof of purchase.

5. Warranty Claim Process

To file a warranty claim:

  1. Contact us at contact@rehkittz.co.uk
  2. Include order details, photos or video of the issue
  3. Our support team will review your claim within a few business days
  4. If approved, we will provide instructions for repair or replacement
  5. In some cases, the item may need to be returned for inspection

Returns for warranty inspection should be sent to:

RehKittz
20 Westpoint Rd
Darlington, DL1 1RW
United Kingdom

6. Return Shipping for Warranty Claims

  • Customers are responsible for sending defective items back to us unless otherwise agreed
  • If the warranty claim is approved, RehKittz may cover outbound shipping of the replacement item
  • Shipping fees for unapproved claims or non-defective items are non-refundable

7. Limitations of Warranty

This warranty applies only to products purchased:

Through rehkittz.co.uk
Through authorised RehKittz retailers
On official RehKittz marketplaces

Purchases from unauthorised sellers, unofficial websites or resellers may not be eligible.

RehKittz is not responsible for incidental or consequential damages arising from product use, where not permitted by law.

8. Product Lifespan

Our products are built for extended use. However, lifespan depends on:

Usage habits
Environmental conditions
Charging routines
Maintenance and proper care

Regular cleaning and proper storage can help prolong product life.

9. Contact Information

For warranty questions or assistance:

Email: contact@rehkittz.co.uk
Address: 20 Westpoint Rd, Darlington, DL1 1RW, United Kingdom

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