Last updated: 25/11/2025
This Shipping Policy explains how RehKittz processes, handles and delivers orders placed through rehkittz.co.uk.
Our aim is to offer reliable delivery across the United Kingdom with clear expectations and transparency.
1. Order Processing Time
Orders are typically processed within 1–2 business days.
During busy periods or product launches, processing may take slightly longer.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Locations
At this time, RehKittz ships to:
- United Kingdom (England, Scotland, Wales, Northern Ireland)
If additional regions become available, they will be updated on this page.
3. Delivery Timeframes
Estimated delivery times:
- Standard UK Delivery: 2–5 working days after dispatch
- Express Delivery (if available): 1–2 working days after dispatch
Delivery times are estimates and may vary due to courier delays, weather conditions, seasonal traffic, or other factors outside our control.
4. Shipping Costs
Shipping costs are displayed during checkout.
Costs depend on:
- Delivery method selected
- Order weight and size
- Delivery location
Certain promotions may offer discounted or free shipping.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
If tracking is available, the email will include:
- Courier service
- Tracking number
- Tracking link
You can use this information to follow your order’s progress.
6. Incorrect or Incomplete Addresses
Please ensure your delivery address is complete and accurate.
RehKittz is not responsible for packages lost or delayed due to:
- Incorrect address
- Missing apartment/flat numbers
- Postal code errors
- Customer relocation without notification
If a parcel is returned to us due to address errors, you may be required to pay additional postage.
7. Lost, Delayed or Missing Deliveries
If your order is significantly delayed or appears lost:
- Check tracking information
- Contact the courier directly
- Contact our support team at contact@rehkittz.co.uk
We will assist and investigate with the courier.
A replacement or refund will be issued only after courier confirmation.
8. Damaged or Missing Items Upon Arrival
If your order arrives damaged, incomplete or with incorrect items, please contact us within 48 hours of delivery with:
- Order number
- Photos or videos of the issue
- Packaging images (if damaged)
We will arrange a replacement or suitable resolution.
9. Pre-Orders and Out-of-Stock Items
For pre-order or temporarily unavailable items:
- You will be notified at checkout
- Estimated availability or dispatch time will be shown
- If an unexpected delay occurs, we will contact you via email
You may cancel a pre-order at any time before dispatch for a full refund.
10. International Shipping
At this time we do not offer international shipping outside the UK.
If we expand to additional regions, this policy will be updated.
11. Contact Information
If you have any questions regarding shipping or delivery:
Email: contact@rehkittz.co.uk
Address: 20 Westpoint Rd, Darlington, DL1 1RW, United Kingdom