Last updated: 20/11/2025
Your privacy is important to us. This Privacy Policy explains how RehKittz (“we”, “our”, or “us”) collects, uses, protects and processes your personal information when you visit our website, purchase products or interact with our services.
This policy applies to all users of rehkittz.co.uk and any related pages or services.
1. Information We Collect
We may collect the following categories of personal data:
Information You Provide Directly
When you place an order, create an account or contact us, you may provide:
Name
Email address
Phone number
Billing address
Shipping address
Payment details (processed securely by payment providers; we do NOT store card numbers)
Messages or inquiries submitted through forms
Automatically Collected Data
When you browse the website, we may collect:
IP address
Browser type
Device information
Pages visited
Time spent on the website
Cookies and tracking identifiers
Information Collected Through Cookies
Cookies help us:
Improve site performance
Remember your preferences
Show relevant products
Analyze site traffic
You can manage or disable cookies in your browser settings.
2. How We Use Your Information
We may use your information for the following purposes:
Processing and delivering orders
Providing customer support
Managing payments and fraud prevention
Improving website performance and user experience
Sending order confirmations and product updates
Responding to inquiries and support requests
Maintaining legal and security compliance
We never sell or share your personal data with third parties for advertising.
3. Legal Basis for Processing (UK GDPR)
We process your data under the following legal bases:
Performance of Contract (order processing and delivery)
Legitimate Interests (website analytics, fraud detection)
Legal Obligation (tax and accounting records)
Consent (newsletter subscriptions, optional cookies)
4. Sharing Your Information
Your data may be shared only with trusted third parties who help us operate our business, such as:
Payment processors
Shipping and delivery partners
Website hosting providers
Analytics and performance tools
Customer support systems
All partners are required to maintain strict confidentiality and comply with UK GDPR.
We do not sell your personal data.
5. Data Retention
We keep your personal data only for as long as necessary:
Order records: up to 6 years (legal requirement)
Account information: until you request deletion
Support messages: up to 24 months
Tracking and analytics data: varies by tool
6. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to certain processing
Request transfer of your data
Withdraw your consent at any time (for optional services)
To exercise these rights, contact us at:
7. Data Security
We use the following protections to safeguard your information:
SSL encrypted checkout
Secure hosting servers
Strict access controls
No storage of full card numbers
Regular security audits
Despite these measures, no system is fully immune from risk. We encourage users to keep their account details secure.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
We recommend reviewing their privacy policies before providing personal data.
9. Children’s Privacy
Our services are not directed to individuals under 16.
We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this policy from time to time to reflect:
Legal requirements
Business updates
Website improvements
The latest version will always be available on this page with an updated date.
11. Contact Information
For any questions about this Privacy Policy or how we manage your data, please contact us at:
contact@rehkittz.co.uk
RehKittz
20 Westpoint Rd
Darlington, DL1 1RW
United Kingdom