RehKittz Frequently Asked Questions

RehKittz focuses on high-performance LED lighting products such as flashlights, bike lights and outdoor lighting tools. Our lights are built for everyday use as well as cycling, camping, travel and emergency situations.

Brightness depends on the model. Many RehKittz torches offer powerful output with long-range beams suitable for outdoor use. Check the product page for the exact lumen rating and beam distance of each model.

Many of our lights use built-in rechargeable batteries with USB or USB-C charging. Some models include battery indicators or digital displays so you can see remaining power. Always follow the instructions on each product page for the correct charging method.

Many models are designed to be water-resistant for normal outdoor use such as rain and splashes. Protection level is different per product, so please check the IP rating or description on each product page.

Yes. Our lights are used by people in security, construction, maintenance and other fields. If you want a recommendation for a specific use case, you can contact us with details of how you plan to use the light.

This website primarily serves customers in the UK. For some products we may also work with selected partners in other regions. Available delivery options for your address will be shown at checkout.

Delivery times depend on the shipping method and your location. Most UK orders arrive within a few working days once dispatched. Estimated delivery time is shown at checkout and in your confirmation email.

As soon as your order has been dispatched you will receive a confirmation email. If tracking is available, the tracking link or number will be included there or in your account order details.

Available payment options are shown at checkout and may include major debit and credit cards and other secure payment providers depending on your region and currency.

If there is a problem with your order or the product is faulty, please contact us as soon as possible with your order number, a short description and, if possible, photos or video. Our support team will review the case and guide you through the next steps according to our return and warranty policy.

Yes. RehKittz products include a limited warranty against manufacturing defects. Warranty length and details can vary by product and region, so please refer to the information on your product page or in the included documentation.

First check the basics: fully charge the battery, confirm the polarity, and check that any lock-out or safety mode has been disabled (if the model supports it). If the problem continues, contact our support team with your order details, model name and a description of the issue. Photos or a short video help us solve it faster.

You can reach us through the contact options on this website. Please include your order number and the email used at checkout so we can find your details quickly and respond efficiently.

For some models we can provide selected accessories or replacement parts depending on availability. If you need something specific, contact us with the product model and the part you are looking for.

Yes. We work with selected retailers, online sellers and distributors who want to build a long-term partnership around RehKittz products. Please visit our Wholesale page for full details and the application form.

Our Wholesale page explains who we work with, which product categories are available and how the review process works. From there you can send us your business information and our team will contact you if there is a good match.

In most cases we supply official RehKittz-branded products. For special projects or large volumes we may discuss custom requirements individually. These are handled case-by-case depending on the product and quantity.

Yes, we can discuss bulk orders for teams, events or corporate gifting. Please share your quantity, required date and preferred product and we will check stock and options for you.